With over 10 years of working in the Hospitality Industry, I have developed skills in leadership, and communication, and teamwork. I am dedicated to delivering amazing service to my guests and my co-workers. I am always looking for ways to help and improve efficiency wherever I am, and I always do it with a smile.
Experiences
2023
Full Time Lead Front Desk Agent
Fairfield Inn and Suites by Marriot
September 2023 –March 2024 (Approx 5.5 months)
Charlottesville, Virginia, United States
As a Lead front desk agent, duties include but are not limited to training and reviewing training with new employees, updating outdated files and paperwork (and creating new files and forms for increased productivity), and covering of any shift. Additional responsibilities involve managing the hotels market, by placing orders for the snacks and drinks to ensure the market stays stocked and is priced appropriately, and regularly counting inventory. Further duties involve assisting sales with pre-blocking group rooms and getting their keys ready prior to arrival, and performing all of the front desk responsibilities as well. Tasks also include finding creative ways to encourage high performance scores within the front desk by creating games and ways to reward employees, and by creating events to increase the spirit of the front desk with holiday decorating and celebrating.
Front Desk Duties: Assist guests with checking in and out of the property using FOSSE hotel management software. Maintain front desk cleanliness and process of the next shift turnover by completing the shift close when the shift is over. Collecting and dropping any cash income from the Market, and frequently checking the Marriot guest chat for any upcoming, and current guest requests. Place orders for the hotel market, including drinks from Pepsi-Cola and snacks and meals from Vistar.com. Ensure the front desk is operating at successful rates by reorganizing binders for easy paperwork retrieval. Report to the Assistant General Manager as well as the General Manager and assist with any additional projects they have for me.
Fairfield Inn and Suites by Marriot
September 2023 –March 2024 (Approx 5.5 months)
Charlottesville, Virginia, United States
As a Lead front desk agent, duties include but are not limited to training and reviewing training with new employees, updating outdated files and paperwork (and creating new files and forms for increased productivity), and covering of any shift. Additional responsibilities involve managing the hotels market, by placing orders for the snacks and drinks to ensure the market stays stocked and is priced appropriately, and regularly counting inventory. Further duties involve assisting sales with pre-blocking group rooms and getting their keys ready prior to arrival, and performing all of the front desk responsibilities as well. Tasks also include finding creative ways to encourage high performance scores within the front desk by creating games and ways to reward employees, and by creating events to increase the spirit of the front desk with holiday decorating and celebrating.
Front Desk Duties: Assist guests with checking in and out of the property using FOSSE hotel management software. Maintain front desk cleanliness and process of the next shift turnover by completing the shift close when the shift is over. Collecting and dropping any cash income from the Market, and frequently checking the Marriot guest chat for any upcoming, and current guest requests. Place orders for the hotel market, including drinks from Pepsi-Cola and snacks and meals from Vistar.com. Ensure the front desk is operating at successful rates by reorganizing binders for easy paperwork retrieval. Report to the Assistant General Manager as well as the General Manager and assist with any additional projects they have for me.
Full Time Night Auditor
Holiday Inn Express and Suites
July 2023 – September 2023 (Approx. 2 Months)
Ruckersville, Virginia, United States
Turned the day over in Opera while assisting guests with checking in and out of the hotel. Ran the nightly audit and ensured all paperwork was turned over as well as processed any no shows and same day reservations. Prepared breakfast for the breakfast attendant on occasion and reported to the front office manager. Maintained the safety and security of all guests on property by locking the doors at nighttime and ensuring the pool area was closed and locked at night.
Holiday Inn Express and Suites
July 2023 – September 2023 (Approx. 2 Months)
Ruckersville, Virginia, United States
Turned the day over in Opera while assisting guests with checking in and out of the hotel. Ran the nightly audit and ensured all paperwork was turned over as well as processed any no shows and same day reservations. Prepared breakfast for the breakfast attendant on occasion and reported to the front office manager. Maintained the safety and security of all guests on property by locking the doors at nighttime and ensuring the pool area was closed and locked at night.
On Call Admin Assistant
Safety Engineering International
Feb 2023 – April 2023 (Approx. 2 Months)
Remote Work
Utilized Monday.com to sort files and documents giving to me by the CEO of the company. I have aided this small business many times in the years, and in previous years I have also translated and published complete websites for various clientele.
Safety Engineering International
Feb 2023 – April 2023 (Approx. 2 Months)
Remote Work
Utilized Monday.com to sort files and documents giving to me by the CEO of the company. I have aided this small business many times in the years, and in previous years I have also translated and published complete websites for various clientele.
2022
Front Desk Agent (Steady Extra)
Rio All-Suite Hotel & Casino Las
Sep 2022 – Oct 2022 (Approx. 1.5 Months)
Las Vegas, Nevada, United States
Used LMS to process incoming guest reservations through check in and check out processes. Relayed customer issues to management if unsolvable individually and provided Caesars customer service to everyone including staff members. Processed cash intake at the end of the shift, check with room inventory on pre-assigned or held rooms, and reinstated cancelled reservations or reservations that were not checked in before the nightly audit run.
Rio All-Suite Hotel & Casino Las
Sep 2022 – Oct 2022 (Approx. 1.5 Months)
Las Vegas, Nevada, United States
Used LMS to process incoming guest reservations through check in and check out processes. Relayed customer issues to management if unsolvable individually and provided Caesars customer service to everyone including staff members. Processed cash intake at the end of the shift, check with room inventory on pre-assigned or held rooms, and reinstated cancelled reservations or reservations that were not checked in before the nightly audit run.
Front Desk Agent
Sonesta Hotels
Aug 2022 - Oct 2022 (Approx. 2 Months)
Las Vegas, Nevada, United States
Used Opera Cloud to create manage and check guests into hotel property. Assist with room requests during night shifts, and process guest requests in person and over the phone. Set up wakeup calls, post charges to the cashier from guest purchases at the market. Worked various shifts to aid in covering the front desk and communicated with the front desk supervisor as well as the housekeeping manager on rooms needed and issues relating to the front desk.
Sonesta Hotels
Aug 2022 - Oct 2022 (Approx. 2 Months)
Las Vegas, Nevada, United States
Used Opera Cloud to create manage and check guests into hotel property. Assist with room requests during night shifts, and process guest requests in person and over the phone. Set up wakeup calls, post charges to the cashier from guest purchases at the market. Worked various shifts to aid in covering the front desk and communicated with the front desk supervisor as well as the housekeeping manager on rooms needed and issues relating to the front desk.
Spa Host
Aliante Casino + Hotel + Spa
Apr 2022 - Aug 2022 (4 Months)
Las Vegas, Nevada, United States
Checked guests into the spa and set them up with a locker and robe. Walked guests through the spa informing them of the various amenities they could use, and showed them to the waiting room they would wait for their masseuse in. Made appointments through the spa's reservation software and responding to spa requests online and through voicemails also play a part during the day. Hourly locker checks were performed to ensure the locker rooms were stocked with towels, and at night would refill all the liquids to ensure fullness for the next day. Responsible for opening and closing the spa if main front desk host for the day. Processed gift cards as payment and loaded new cards for inquiring customers.
Aliante Casino + Hotel + Spa
Apr 2022 - Aug 2022 (4 Months)
Las Vegas, Nevada, United States
Checked guests into the spa and set them up with a locker and robe. Walked guests through the spa informing them of the various amenities they could use, and showed them to the waiting room they would wait for their masseuse in. Made appointments through the spa's reservation software and responding to spa requests online and through voicemails also play a part during the day. Hourly locker checks were performed to ensure the locker rooms were stocked with towels, and at night would refill all the liquids to ensure fullness for the next day. Responsible for opening and closing the spa if main front desk host for the day. Processed gift cards as payment and loaded new cards for inquiring customers.
2021
Vice President of Social Media & Online Presence
Grand Canyon University's DECA Chapter
Aug 2021 - Apr 2022 (Approx. 9 Months)
Remote
Engaged the in-person and online community through a Discord channel I created and managed. Worked with the in-person officer team to come up with social events and ways to engage the online community through DECA. Hosted multiple online events and socials through the discord server and over zoom. Personally recruited 18 new members to the chapter, 4 of which were in person the rest online. Regularly posted on various social media channels to attract member participation. Posted and kept track of meeting RSVP’s through discord tools, and saved member information in excel documents that were sent to the chapter advisor for official registration.
Front Desk Associate
First Service Residential
Apr 2021 - Jan 2022 (Approx. 9 Months)
North Las Vegas, Nevada, United States
Worked under the supervision of the community manager and assistant manager to deliver excellent customer service to residents. Accepted and approved landscaping paperwork, and help residents make changes to their residential profiles. Aided in the reprogramming of resident gate remotes, accepted event sign up payments, and completed nightly batches of the income received during the shift. Depending on the shift would either open or close the clubhouse and ensure its functionality throughout the day by reporting outages and issues to the managers on site.
Grand Canyon University's DECA Chapter
Aug 2021 - Apr 2022 (Approx. 9 Months)
Remote
Engaged the in-person and online community through a Discord channel I created and managed. Worked with the in-person officer team to come up with social events and ways to engage the online community through DECA. Hosted multiple online events and socials through the discord server and over zoom. Personally recruited 18 new members to the chapter, 4 of which were in person the rest online. Regularly posted on various social media channels to attract member participation. Posted and kept track of meeting RSVP’s through discord tools, and saved member information in excel documents that were sent to the chapter advisor for official registration.
Front Desk Associate
First Service Residential
Apr 2021 - Jan 2022 (Approx. 9 Months)
North Las Vegas, Nevada, United States
Worked under the supervision of the community manager and assistant manager to deliver excellent customer service to residents. Accepted and approved landscaping paperwork, and help residents make changes to their residential profiles. Aided in the reprogramming of resident gate remotes, accepted event sign up payments, and completed nightly batches of the income received during the shift. Depending on the shift would either open or close the clubhouse and ensure its functionality throughout the day by reporting outages and issues to the managers on site.
2020
None: I was staying home during the Global Pandemic.
2016-2018
Front Desk Clerk
Ragged Point Inn and Resort
Aug 2018 - Mar 2020 (Approx. 1 yr 7 Months)
San Luis Obispo County, California, United States
Created, managed, and checked in guest reservations through Innroad PMS, and worked with the wedding planner to set aside room blocks. Took reservations over the phone and through email as well. Managed reservations through third parties such as Expedia, Booking, and Hotels.com and managed room inventory as needed. Would help cover lunch breaks in various departments. Started part time on call and would frequently work 40 hours a week toward the end of my employment. Resigned due to the Global Pandemic and the outbreak of Covid-19.
Lead Front Desk Agent
Sands Inn & Suites
June 2016- Feb 2017 (Approx. 8 Months)
San Luis Obispo, California, United States
Lead front desk duties involved working with the general manager to prepare meeting spaces and group reservations. Communicated directly with group reservation leads to ensure the right rooms and dates were reserved. Trained new employees and aided in current employee retraining. Aided the property owner with additional tasks needed to be completed. As the lead, working the opening, closing and audit shift as needed was a required task. In addition, performing standard hotel front desk procedures was also required, which included checking guests in and out of the hotel, operating the breakfast room during the morning shift, and assisting the managers and owner with addition tasks.
Front Desk Agent
Sands Inn & Suites
Jan 2016-Jun 2016 (Approx. 6 Months)
San Luis Obispo, California, United States
Front Desk agent duties included checking in and out guests at the front desk creating reservations online, over the phone, and through third party websites, and operating the breakfast room during the morning shift. Audit shift duties included preparing the breakfast for the morning shift, running the nightly audit every night, and preparing the audit pack for the manager, and helping guests during the graveyard shift.
Ragged Point Inn and Resort
Aug 2018 - Mar 2020 (Approx. 1 yr 7 Months)
San Luis Obispo County, California, United States
Created, managed, and checked in guest reservations through Innroad PMS, and worked with the wedding planner to set aside room blocks. Took reservations over the phone and through email as well. Managed reservations through third parties such as Expedia, Booking, and Hotels.com and managed room inventory as needed. Would help cover lunch breaks in various departments. Started part time on call and would frequently work 40 hours a week toward the end of my employment. Resigned due to the Global Pandemic and the outbreak of Covid-19.
Lead Front Desk Agent
Sands Inn & Suites
June 2016- Feb 2017 (Approx. 8 Months)
San Luis Obispo, California, United States
Lead front desk duties involved working with the general manager to prepare meeting spaces and group reservations. Communicated directly with group reservation leads to ensure the right rooms and dates were reserved. Trained new employees and aided in current employee retraining. Aided the property owner with additional tasks needed to be completed. As the lead, working the opening, closing and audit shift as needed was a required task. In addition, performing standard hotel front desk procedures was also required, which included checking guests in and out of the hotel, operating the breakfast room during the morning shift, and assisting the managers and owner with addition tasks.
Front Desk Agent
Sands Inn & Suites
Jan 2016-Jun 2016 (Approx. 6 Months)
San Luis Obispo, California, United States
Front Desk agent duties included checking in and out guests at the front desk creating reservations online, over the phone, and through third party websites, and operating the breakfast room during the morning shift. Audit shift duties included preparing the breakfast for the morning shift, running the nightly audit every night, and preparing the audit pack for the manager, and helping guests during the graveyard shift.
2013-2017
Retail Associate
The TJX Companies, Inc.
Apr 2014 - Sep 2014 (6 Months)
San Luis Obispo County, California, United States
Worked the sales floor, cleaning aisles, and ensuring merchandise was stocked. Assisted customers with questions and promoted TJX Rewards. Worked the fitting room, sorting through unclaimed clothing to put back on the floor and also worked the backroom where we unloaded shipments and added price tags to merchandise.
Plaza Employee
Ragged Point Inn
May 2013 - Sep 2013 (Approx. 4 Months)
Ragged Point, California, United States
Worked in multiple departments within the plaza at Ragged Point, including the gift shop booth, snack bar, and the coffee house. I also helped the manager at the time establish and set up the new ice cream shop and helped operate it during the day.
Kitchen Line Server
Stenner Glen Student Housing
Jan 2013 - May 2013 (4 Months)
San Luis Obispo County, California, United States
Worked the serving line, serving food and meals to students who came through for breakfast lunch or dinner. Helped the back kitchen prepare meats and cheese slices with the slicer, and reported to the manager for additional tasks.
The TJX Companies, Inc.
Apr 2014 - Sep 2014 (6 Months)
San Luis Obispo County, California, United States
Worked the sales floor, cleaning aisles, and ensuring merchandise was stocked. Assisted customers with questions and promoted TJX Rewards. Worked the fitting room, sorting through unclaimed clothing to put back on the floor and also worked the backroom where we unloaded shipments and added price tags to merchandise.
Plaza Employee
Ragged Point Inn
May 2013 - Sep 2013 (Approx. 4 Months)
Ragged Point, California, United States
Worked in multiple departments within the plaza at Ragged Point, including the gift shop booth, snack bar, and the coffee house. I also helped the manager at the time establish and set up the new ice cream shop and helped operate it during the day.
Kitchen Line Server
Stenner Glen Student Housing
Jan 2013 - May 2013 (4 Months)
San Luis Obispo County, California, United States
Worked the serving line, serving food and meals to students who came through for breakfast lunch or dinner. Helped the back kitchen prepare meats and cheese slices with the slicer, and reported to the manager for additional tasks.
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